Conflict resolution is frequently one of the most challenging aspects of leadership and team management.
It’s no secret that conflict is a part of life and business. When you spend enough time with the same people every day, conflict is inevitable. Therefor, as a leader, you’ll need to understand how to manage conflict resolution.
Great leaders build teams who try to resolve the conflict without superiors having to get involved. They understand there’ll be difficulties with clashing personalities and opinions, but that there are ways to resolve these matters before it causes a drift between colleagues.
Here are some of the ways teams can take ownership and help manage conflicts with their colleagues:
• Listen with empathy and respect
• Allow everyone to express their concerns in a safe and confidential environment
• Look deeper, beyond what is being said, to understand the real meaning
• Be self-reflective and accountable—acknowledge if you are at fault
• Express emotions in a positive way—to encourage understanding and conflict resolution
• Prioritise — try to separate what is important and what gets in the way of understanding
• Learn from difficult behaviours — use what you have observed to see if outcomes have been affected
• Negotiate and collaborate to resolve the issue
Share the above with your team so that they can exhaust their options before coming to you for mediation support. This supports in building a self-managed and mature team.
Written by Sahar Habib
Founder of Coach Wilson