Here is the sad truth: Non value added activities are everywhere in your business. This means that your teams are spending more time on wasteful activities than they are being productive.
They are activities in a process, which do not physically change the nature or shape of the product or service you are providing. Things like searching for information, dealing with errors from previous steps in the process, processing mistakes, excessive walking and moving around, meetings, setting up machines or processes and waiting for others to provide you work or information, are all typical examples of non value added activities.
Just because our teams are busy and have little time on their hands, it does not mean they are being productive. We know this because we can expect typical 95% of work to be non value added activities.
So, when someone complains that they have too much work to do, help them observe what they are doing. Try to find the areas that are slowing them down, because they are non value added activities and by eliminating this, you can free up their time.
Written by Sahar Habib
Founder of Coach Wilson