Being proactive means your focus is on eliminating issues before they have a chance to approach.
Being reactive means your approach is based on responding to events after they have happened.
Why is a proactive culture important? Is it because things are not allowed to go wrong?
The idea of proactivity in your team culture is to help individuals work toward their desired outcomes without being told to do it.
For example, if an employee has annual leave coming up, they should prepare to fill their diary with appointments ready for the week they return (without you asking them to do this). A reactive approach to this would be returning from annual leave, then spending their first week back diarising appointments for the following week.
To foster this kind of culture, you will have to start with proactive coaching. This is where you help the individual develop their own ideas and approaches to each task, without telling them what to do.
It builds their confidence to continue doing this for future tasks, without your request or reminder, which is what a reactive culture operates in.
Written by Sahar Habib
Founder of Coach Wilson