Emotional intelligence is how well we understand our emotions and their impact on the people around us. It’s also how we connect to others at an emotional level; how we empathise with them; how we motivate them to exceed the limits they set upon themselves.
We can split emotional intelligence in leadership into four quadrants.
They form the foundation of effective communication and influence:
1. Self Awareness
We need to start by mastering ourselves. This means to practice and improve our self awareness in situations. We must understand our emotions and emotional triggers, as well as how we’re coming across and affecting others through our moods and reactions.
2. Social awareness
Being empathetic and truly understanding others’ emotions, whilst being present in conversations and interactions with them.
3. Self management
Learning to control our own emotions, so we can improve how we socialise with others, as well as being driven and motivated to achieve the goals we set ourselves.
4. Building relationships
Being able to develop deep relationships, built on trust and respect, comes from mastering the first 3 elements of the emotional intelligence model. We can more readily empathise, accrue respect, and manage conflict better, because we’re emotionally more rounded and open in our communication.
The above is in no way exhaustive, but it gives a clear idea about why most organisations are looking for emotional intelligence in leadership and why you should start to develop your emotional intelligence skills. This is especially crucial when considering talent retention.
Written by Sahar Habib
Founder of Coach Wilson