Encourage Your Team to ‘Speak Up’

Encourage Your Team to ‘Speak Up’

  • April 13, 2022

Encouraging your team to speak up helps strengthen relationships, allows the exchange of ideas, and supports the organisation in overcoming barriers.   A shocking study from VitalSmarts showed that only 1% of employees felt confident enough to voice their concerns at critical moments. One third of the employees said they felt their organisation didn’t promote […]

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Resolving Conflict #1

Resolving Conflict #1

  • April 4, 2022

Conflict resolution is frequently one of the most challenging aspects of leadership and team management.   It’s no secret that conflict is a part of life and business. When you spend enough time with the same people every day, conflict is inevitable. Therefor, as a leader, you’ll need to understand how to manage conflict resolution. […]

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How well do you know your people?⁣

How well do you know your people?⁣

  • March 30, 2022

You can know all of the coaching models in the world, you can know all of the communication techniques out there, BUT…if you don’t know or understand your people…it won’t matter!⁣   Start viewing your team as individuals. Understand what their individual needs are, know what their preferred learning methods are, what motivates them and […]

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Firing Underperformers

Firing Underperformers

  • March 25, 2022

There are so many guidelines as to how we can terminate the employment of an underperformer “the right way”. Meaning, we protect ourselves and the company.   Often these guides tell us to clearly communicate the expectations with the individual, write everything down and record it, initiate a performance improvement plan and so on…   […]

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Top Performer = Future Leader?

Top Performer = Future Leader?

  • March 25, 2022

The natural progression of a top performer is usually to become a team leader, manager or trainer.   I’ve witnessed many cases where the top performer’s almost handed the role without having to demonstrate the skills and traits of a leader.   Often you end up promoting someone who has poor leadership skills, or talent […]

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3 Actions To Help You Deal With A Difficult Employee

3 Actions To Help You Deal With A Difficult Employee

  • March 23, 2022

From time to time we’re going to have to deal with difficult employees who either drive a wedge between you and other employees, or the customer experience. These three leadership actions can help turn performance around. Take time to reflect Leader set the tone for the organisation. Take a moment to look in the mirror. […]

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